Return an ItemUpdated 2 months ago

Returns Policy

You can return any item to Biketart within 90 days of receipt for a full refund or exchange, subject to the following conditions:

Condition of Items

• All items must be in ‘as new’ condition.

• Items must be complete with original packaging.

• Please package items securely—do not stick anything directly to the manufacturer’s packaging.

• Returns Documentation

  • Include the returns form provided with your order.

  • If you don’t have the form, include a copy of your receipt or order confirmation, or a note with your order reference number and name.

  • If you don’t have a printer, a handwritten note is acceptable—just include your returns reference and identifying details.

• Return Shipping

  • Use a tracked delivery service (e.g., Royal Mail Tracked or Hermes).

  • For returns due to a change of mind or items you don’t need, you are responsible for the return postage cost.

  • If the packaging is damaged, we may apply a 10% re-boxing fee if you still wish to return the item.

• Processing Returns

  • Most returns are processed within 2–4 working days of receipt.

  • During busy periods (e.g., Christmas), processing may take longer.

  • Refunds are issued to the original method of payment.

• Exchanges

  • Exchanges are allowed for items currently in stock.

  • Special order items or items not in stock cannot be exchanged; we recommend returning for a refund or credit and placing a new order.

• Important Notes

  • We do not offer free returns. You are responsible for any postage costs associated with returning items.

To continue to raise a return, please head on to our returns portal

If you have any problems, please get in touch here

Returns address

Please post returns to us at:

Biketart - Returns
Unit 19 Barham Business Park
Elham Valley Road
Canterbury
CT4 6DQ
UK