Biketart

Visit our help centre for answers to common questions about ordering, shipping, returns and warranty. Get in touch with us by chat, email or phone if you need to talk with a real life human that likes bikes too.

Biketart Help & Support Centre | Biketart UK

Placing an Order

Finance

Cancelling or Changing Your Order

Stock Locations and Delivery times

Payment Methods

How do I apply promo/discount codes?

Click and Collect

Gift Cards

Ordering

Where is my order?

What if my package gets lost or arrives damaged?

Standard Tracked Delivery

Priority Tracked Delivery

Next Day Courier Delivery

Bike Delivery

International Shipping

Delivery Methods

Delivery and Shipping

How to Order

How Will My Bike Arrive

Buying a bike with Finance

Buy a bike with Cycle to Work

What Size Do I Need?

What Bike Should I Buy?

Can I come to the store and try out some bikes?

Custom Builds

Bike Setup

What maintenance do I need to do to my new Bike?

Shock and Fork setup

New Bike Suspension Settings

Bike Sales

Return an Item

My Item is Damaged Or Missing

Warranty

Where is My Return?

Returns and Warranty

How Do I Make a Booking?

Service packages

Suspension Servicing

What is it?

Procedures and expectations

What info we need from you

Pricing

Useful Links

Shimano Steps Service Centre

Workshop

How it works

Reward Points

Best pedals For Mountain Bikes

Best tools for out on the trails

Best Saddle Upgrades

Best Grips For Your Mountain Bike

Staff top pick products

Hope Brakes

Size Guides

Buyer’s Guide to Mountain Biking Clothing and Apparel

Buyer’s Guide for Winter & Wet Weather Mountain Bike Clothing

Winter & Wet Weather MTB Tyre Buyer’s Guide

Brand Specific Product Support

Amflow, The new DJI Powered Ebike

Boxxer Installation

Fox Suspension Links

Rockshox Suspension Links

Compatibility Charts and Guides

User accounts

Helpful information about ordering from our website.

Our delivery methods and general information.

All articles

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