When we've dispatched your order you'll get a confirmation by email which will include the tracking information so you can track it to your door. Just head to your account page here to see your order status or tracking. We aim to dispatch all in stoc

<img src="https://attachments.gorgias.help/bgJ1Q6Qmy06vXKOM/hc/q0jJY2DGWd6eBWMO/2024100715-920056d1-140b-45fc-acbd-5d5994ae2d64-94057694-1ced-45a2-a0b3-99b8573b5905.png" style="width: 606px;" class="fr-fic fr-dib">When we&apos;ve dispatched your order you&apos;ll get a confirmation by email which will include the tracking information so you can track it to your door.Just head to your account page <a href="https://www.biketart.com/account/login" id="isPasted">here</a> to see your order status or tracking. We aim to dispatch all in stock orders withing 1-2 days, please note this doesn&apos;t include weekends or bank holidays.Orders placed after 3pm on a weekday may not be processed until the following day. Any orders placed after 5 on a Friday will not be processed until the following Monday.As we allow products to be bought from our supplier stock when we sell out in our warehouse, It can occasionally take a few days to dispatch orders. These items are normally dispatched from us in 2-3 days excluding weekends and bank holidays.Some suppliers may vary for specific or hard to find products. While our estimate is normally accurate it can occasionally take longer. If this is the case we&apos;ll always email to let you know.If your order is effected by this we&apos;ll always email to let you know. If you think there might be a problem with your order and haven&apos;t received a message, let us know.Weekend dispatchPlease be aware we don&apos;t dispatch anything over the weekend, if you make an order after 3pm on a Friday we won&apos;t be able to post anything until Monday.

Where is my order?

We understand that sometimes you might need to change your order. We can change any order put through our website up to the point it has been packed in our warehouse, whether you want to change address or the products just let us know via our Contact

<img src="https://attachments.gorgias.help/bgJ1Q6Qmy06vXKOM/hc/q0jJY2DGWd6eBWMO/2024100715-9969a4a8-fc74-4422-8aef-db78f489f14e-4565bacc-0fbd-48be-86db-747a0fffbf1e.png" style="width: 633px;" class="fr-fic fr-dib">We understand that sometimes you might need to change your order.We can change any order put through our website up to the point it has been packed in our warehouse, whether you want to change address or the products just let us know via our <a href="https://www.biketart.com/pages/contact-us" id="isPasted">Contact Page</a>Please note we are unable to change the address on any order purchased through a cycle scheme or finance.

Making a change to my order

At Biketart, we strive to ensure every order reaches you on time and in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@biketart.com with your order number and any relev

<h3 id><img src="https://attachments.gorgias.help/bgJ1Q6Qmy06vXKOM/hc/q0jJY2DGWd6eBWMO/2024100715-b0476308-1469-4071-ad22-8f86842372cb-a86eaf3e-3162-4096-8562-4014d31df4da.png" style="width: 631px;" class="fr-fic fr-dib"></h3><h3 id="lost-packages">Lost packages</h3>At Biketart, we strive to ensure every order reaches you on time and in perfect condition.In the event that your order is lost during transit, please reach out to our customer support team at support@biketart.com with your order number and any relevant details. Most couriers allow up to 10 days from shipping to consider a parcel lost.Please be aware that during busier times, such as bank holidays, industrial action or Christmas parcels can take a little longer than advised. We&apos;ll always strive to let you know but if it doesn&apos;t arrive on time, don&apos;t panic, let us know and we&apos;ll do our best to advise you. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at <a href="mailto:support@biketart.com">support@biketart.com</a> and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.We&apos;ll normally make a claim with the specific courier for damage or losses from parcels and may require additional evidence to make the claim.&#xA0;

What if my package gets lost or arrives damaged?

Delivery Methods

Biketart

Our delivery methods and general information.